General Terms and Conditions (GTC)

This English translation is provided for convenience only. Only the German version of these General Terms and Conditions (Allgemeine Geschäftsbedingungen, AGB) is legally binding. In the event of any discrepancy between the German version and this English translation, the German version shall prevail.

Last updated: March 17, 2026

1. Scope of Application

These General Terms and Conditions (hereinafter "GTC") of Eickhorn-Solingen GmbH (hereinafter "we" or "Provider") apply to all contracts for the delivery of goods that you conclude as a consumer or business (hereinafter "Customer") via the Provider's online shop. A business within the meaning of these GTC is any natural or legal person who, when concluding the legal transaction, acts in the exercise of their commercial or self-employed professional activity.

The GTC are incorporated into the contract in accordance with § 305(2) BGB (German Civil Code). By placing an order, the Customer confirms that they have taken note of the GTC and agree to them.

2. Conclusion of Contract

Product descriptions in the online shop do not constitute binding offers but serve to enable the Customer to submit a binding offer.

By clicking the "Buy" button, the Customer submits a binding offer to purchase the goods contained in the shopping cart. The Provider may accept the offer within 14 days of its receipt. Acceptance takes place by express confirmation (e.g. by email) or by dispatch of the goods.

Confirmation of receipt of the order and notification of the details of the contract content (e.g. by order confirmation email) do not yet constitute acceptance of the offer.

The Provider reserves the right to correct errors and typographical mistakes.

3. Right of Withdrawal for Consumers

3.1. Withdrawal Instructions

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day

•         on which you or a third party named by you, who is not the carrier, took possession of the goods, if you have ordered one or more goods as part of a single order and these are delivered together;

•         on which you or a third party named by you, who is not the carrier, took possession of the last good, if you have ordered several goods as part of a single order and these are delivered separately;

•         on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last piece, if a good is delivered in several partial shipments or pieces;

•         on which you or a third party named by you, who is not the carrier, took possession of the first good, in the case of contracts for the regular delivery of goods over a defined period of time.

To exercise your right of withdrawal, you must inform us

Eickhorn Solingen
Kolumbusstraße 6
42655 Solingen
Germany
Email: info@eickhorn-solingen.de

of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax, or email). You may use the model withdrawal form from our Right of Withdrawal and Return Policy for this purpose; however, its use is not mandatory.

You can also exercise your right of withdrawal online on our website at https://eickhorn.eu/apps/withdrawal. If you use this online option, we will send you an acknowledgement of receipt without delay on a durable medium (e.g. by email), including information on the content of the withdrawal declaration as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

3.2. Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

3.3. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are made to customer specifications or clearly tailored to personal needs (in particular individually engraved goods), or that are not suitable for return due to their nature, or that can spoil quickly, or whose expiry date would be exceeded.

Furthermore, the right of withdrawal does not apply to contracts for the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by the consumer.

The right of withdrawal does not apply to contracts for the delivery of newspapers, periodicals, and magazines.

The right of withdrawal does not apply to contracts concluded in the form of auctions (§ 156 BGB).

The right of withdrawal does not apply to contracts for the delivery of goods whose price is subject to fluctuations on the financial market over which the trader has no influence and which may occur within the withdrawal period.

The right of withdrawal does not apply to contracts for the provision of betting and lottery services.

The right of withdrawal does not apply to contracts for the provision of telecommunications-based services that are provided in a single instance directly by telephone or fax at the consumer's instigation, unless these are financial services.

4. Prices and Terms of Payment

All stated prices include statutory VAT and are exclusive of the shipping costs stated in each case.

The Customer may make payment by bank transfer, credit card, or PayPal. If the payment method PayPal is selected, payment is processed via the provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

In the event of late payment, default commences when, after the due date, we send a reminder setting a period of 14 days.

In the event of late payment, we are entitled to demand default interest of 5 percentage points above the base interest rate. The Customer reserves the right to prove that a higher or lower loss was incurred.

5. Delivery, Shipping, and Transfer of Risk

Delivery is made to the delivery address specified by the Customer, provided it is located in Germany. Special arrangements apply to deliveries abroad.

Delivery periods are stated where possible. They are approximate only. Compliance with the period is subject to the Provider itself being supplied with the goods correctly and in good time.

The risk of accidental loss and accidental deterioration of the goods passes to the Customer only once the goods have been handed over to the Customer.

Partial deliveries are permissible insofar as this is reasonable for the Customer. In this case, we are entitled to invoice the goods not yet delivered separately.

6. Retention of Title

The goods remain the property of the Provider until the purchase price has been paid in full. If the goods are processed by the Customer, we acquire co-ownership of the processed item.

7. Warranty

The warranty is governed by the statutory provisions, in particular §§ 475, 476 BGB.

If the purchased item is defective, the Customer has the right to demand, at their option, subsequent performance or a reduction of the purchase price. If subsequent performance fails, the Customer may — without prejudice to their right of rescission — reduce the purchase price or withdraw from the contract.

The warranty period is two years for new goods and one year for used goods from delivery of the goods.

The foregoing warranty provisions apply without prejudice to the Customer's statutory rights in respect of defects.

8. Liability

The Provider is liable in accordance with the statutory provisions for damage resulting from an intentional or grossly negligent breach of duty, as well as in the event of injury to life, body, or health.

Liability in cases of simple negligence is limited to the typically foreseeable damage typical for this type of contract. This does not apply in the event of a breach of essential contractual obligations, injury to life, body, or health, or where a guarantee has been assumed.

Liability for damage resulting from injury to life, body, or health, as well as for damage resulting from the breach of essential contractual obligations, remains unlimited.

Liability for damage caused by a slightly negligent breach of a non-essential contractual obligation is limited to the foreseeable damage typical for this type of contract.

9. Data Protection

The Provider collects, processes, and uses the Customer's personal data in compliance with the applicable data protection provisions, in particular the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

For further information on data protection, please refer to our Privacy Policy, which is available at https://eickhorn.eu/policies/privacy-policy.

10. Final Provisions

Should any provision of these GTC be invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.

The law of the Federal Republic of Germany applies. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.

The place of performance and place of jurisdiction for businesses is the registered office of the Provider. For consumers, this applies only insofar as mandatory consumer protection provisions of the state in which the consumer has their habitual residence at the time of the contractual declaration are not applicable in the consumer's favor.

Changes to the GTC will be communicated to the Customer in an appropriate form (e.g. by email) and are deemed agreed unless the Customer objects within 14 days.

Eickhorn Solingen
Kolumbusstraße 6
42655 Solingen
Germany

Managing Director: Stuart Kerr
Register court: Local Court (Amtsgericht) Wuppertal
Register number: HRB 31424
VAT identification number: DE815895621